1. Order Processing

Orders are processed after the required order information has been received and the order has been successfully confirmed by Mashaim.

We may contact customers to verify order details, delivery information, or other information required to process an order.

2. Delivery Time

Delivery time may vary depending on the customer's location, product availability, order confirmation, courier operations, and other circumstances.

The estimated delivery information provided during checkout or order confirmation should be considered the applicable delivery estimate for the order.

Delivery estimates are not guaranteed in circumstances beyond Mashaim's reasonable control.

3. Delivery Areas

Mashaim delivers orders to locations supported by our available delivery services.

Delivery availability may vary depending on the customer's location and the delivery service available for that area.

If delivery to a particular location is unavailable or restricted, Mashaim may contact the customer regarding the order.

4. Shipping Charges

Any applicable shipping charges will be communicated to the customer during the ordering or checkout process.

Shipping charges may vary depending on the order, delivery location, or applicable delivery arrangements.

5. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occur because of circumstances outside our reasonable control.

Possible causes of delay may include:

• Courier or transportation delays.
• Weather conditions.
• Public holidays.
• Unexpected operational issues.
• Incorrect or incomplete delivery information.
• Events or circumstances beyond our reasonable control.

6. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Mashaim may not be responsible for delays, failed deliveries, or additional delivery issues caused by incorrect or incomplete information provided by the customer.

7. Receiving Your Order

Customers should provide a valid delivery address and contact number so that the delivery can be completed successfully.

If the customer is unavailable when delivery is attempted, the courier or delivery service may follow its applicable procedures for another delivery attempt or further instructions.

8. Damaged or Incorrect Items

If you receive an item that appears damaged, defective, incorrect, or different from what you ordered, please contact Mashaim as soon as possible.

Any replacement, return, exchange, or refund will be handled according to our applicable Refund & Return Policy.

9. Order Cancellation

Order cancellation requests are subject to the status of the order and Mashaim's applicable policies.

Once an order has entered processing or has been dispatched, cancellation may not always be possible.

For further information, please review our Terms & Conditions and Refund & Return Policy.

10. Returns & Refunds

Shipping-related returns, exchanges, and refunds are subject to the conditions described in our Refund & Return Policy.

Customers should review the Refund & Return Policy before placing an order.

11. Changes to This Policy

Mashaim may update or modify this Shipping & Delivery Policy from time to time.

Any changes will be posted on this page with an updated revision date.